Terms & Conditions

Effective Date: December 1, 2025
Last Updated: December 1, 2025

1. ACCEPTANCE OF TERMS

By accessing or using the Medical Journey website (https://medical-journey.com/) or engaging our services, you (“Patient,” “Client,” or “you”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use our services.

2. COMPANY DESCRIPTION AND SERVICES

Medical Journey (“Company,” “we,” “us,” or “our”) is a medical tourism facilitator and broker that connects patients with qualified medical providers in Tijuana, Mexico. We do not provide direct medical care, treatment, or procedures. Our services include:

  • Consultation and procedure matching
  • Coordination with medical facilities and providers
  • Transportation arrangements
  • Accommodation assistance
  • Care management and support
  • Administrative facilitation

IMPORTANT: Medical Journey is NOT a medical provider, hospital, clinic, or healthcare facility. We do not diagnose, treat, or provide medical care directly.

3. MEDICAL DISCLAIMERS

3.1 No Medical Advice

Information provided on our website or by our staff is for informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations. Always consult qualified medical professionals for medical decisions.

3.2 Third-Party Medical Providers

All medical procedures, treatments, and care are provided by independent, third-party medical professionals and facilities in Mexico. Medical Journey does not control, supervise, or direct the medical care provided by these independent providers.

3.3 Cross-Border Medical Care

Medical procedures will be performed in Mexico under Mexican medical standards, regulations, and laws, which may differ from those in the United States. Patients acknowledge and accept these differences.

4. PATIENT RESPONSIBILITIES

4.1 Medical Eligibility

Patients must:

  • Provide accurate and complete medical history and information
  • Obtain clearance from their personal physician if required
  • Disclose all medications, allergies, and medical conditions
  • Follow all pre-procedure and post-procedure instructions

4.2 Travel Requirements

Patients are responsible for:

  • Valid travel documents (passport, visa if required)
  • Travel insurance (recommended)
  • Compliance with border crossing requirements
  • Personal safety during travel

5. BOOKING AND PAYMENT TERMS

5.1 Booking Process

  • All bookings require completion of medical questionnaires
  • Procedures are subject to medical provider approval
  • Booking confirmation does not guarantee medical eligibility
  • Final medical clearance is determined by the treating physician

5.2 Payment Terms

  • Fees are clearly outlined in service agreements
  • Deposits may be required to secure appointments
  • Payment schedules vary by procedure and provider
  • Additional costs may apply for complications or extended care

6. CANCELLATION AND REFUND POLICY

6.1 Patient Cancellations

  • Cancellation policies vary by procedure and provider
  • Deposits may be non-refundable depending on timing
  • Medical Journey coordination fees may apply regardless of cancellation
  • Written notice required for all cancellations

6.2 Medical Cancellations

If a medical provider determines a patient is not suitable for a procedure:

  • Medical Journey will assist in finding alternative options
  • Refund policies depend on individual circumstances
  • Medical Journey coordination fees may still apply

7. LIMITATIONS OF LIABILITY

7.1 Medical Outcomes

Medical Journey is NOT liable for:

  • Medical results, outcomes, or complications
  • Actions or decisions of medical providers
  • Quality of medical care provided by third parties
  • Medical malpractice by independent providers

7.2 General Limitations

Our total liability shall not exceed the amount paid to Medical Journey for our coordination services. We are not responsible for:

  • Travel delays, cancellations, or issues
  • Accommodation problems
  • Personal injury or property loss
  • Force majeure events

8. INDEMNIFICATION

Patients agree to indemnify and hold harmless Medical Journey, its employees, and agents from any claims, damages, or losses arising from:

  • Medical procedures performed by third-party providers
  • Patient’s failure to follow medical instructions
  • Misrepresentation of medical history or information
  • Violation of these Terms

9. PRIVACY AND CONFIDENTIALITY

Patient information is protected according to our Privacy Policy. By using our services, you consent to the collection, use, and sharing of information as described in our Privacy Policy.

10. WEBSITE USAGE

10.1 Permitted Use

Our website may be used for:

  • Researching medical tourism options
  • Obtaining information about our services
  • Communicating with our team
  • Completing necessary forms and documentation

10.2 Prohibited Use

Users may not:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access
  • Interfere with website operation
  • Copy or reproduce content without permission

11. INTELLECTUAL PROPERTY

All website content, including text, images, logos, and design, is owned by Medical Journey or licensed to us. Unauthorized use is prohibited.

12. MODIFICATIONS TO TERMS

Medical Journey reserves the right to modify these Terms at any time. Changes will be posted on our website with the effective date. Continued use of our services after changes constitutes acceptance of new Terms.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of Baja California, Mexico, and applicable federal laws of Mexico.

13.2 Dispute Resolution Process

  1. Direct Communication: Parties will first attempt to resolve disputes through direct communication
  2. Mediation: If direct communication fails, disputes will be submitted to mediation
  3. Arbitration: Unresolved disputes will be subject to binding arbitration in Tijuana, Baja California, Mexico
  4. Class Action Waiver: Patients waive the right to participate in class action lawsuits

14. FORCE MAJEURE

Medical Journey is not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, pandemics, or border closures.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between parties.

17. CONTACT INFORMATION

For questions about these Terms, please contact:

Medical Journey
Website: https://medical-journey.com/
Email: [email protected]

By proceeding with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.