Privacy Policy

Effective Date: December 1, 2025

Last Updated: December 1, 2025

1. Introduction

Medical Journey (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://medical-journey.com/ or use our medical tourism services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Full name, address, phone number, and email address
  • Date of birth and government-issued identification
  • Emergency contact information
  • Insurance information and payment details

2.2 Medical Information

  • Medical history and current health conditions
  • Treatment preferences and medical procedure interests
  • Physician communications and medical records
  • Pre-operative and post-operative care information
  • Consultation notes and medical assessments

2.3 Technical Information

  • IP address and browser information
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies
  • Device information and operating system details

2.4 Communication Records

  • Email correspondence and chat logs
  • Phone call recordings (where legally permitted and disclosed)
  • Consultation recordings and notes
  • Customer service interactions

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Coordinating medical consultations and procedures
  • Facilitating communication with healthcare providers
  • Arranging transportation and accommodation services
  • Providing care management and patient support

3.2 Administrative Purposes

  • Processing payments and billing
  • Maintaining accurate medical records
  • Ensuring continuity of care
  • Complying with legal and regulatory requirements

3.3 Communication

  • Responding to inquiries and providing customer support
  • Sending appointment reminders and follow-up care instructions
  • Providing updates about our services
  • Marketing communications (with your consent)

3.4 Quality Improvement

  • Analyzing service effectiveness and patient satisfaction
  • Improving our website and user experience
  • Training staff and healthcare partners

4. Information Sharing and Disclosure

4.1 Healthcare Providers

We share necessary medical information with licensed healthcare providers in Tijuana, Mexico, to facilitate your medical care.

4.2 Service Partners

We may share information with trusted partners including:

  • Transportation service providers
  • Accommodation facilities
  • Medical laboratories and diagnostic centers
  • Payment processors and financial institutions

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect the safety and security of individuals.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cross-Border Data Transfers

Your information may be transferred to and processed in Mexico for the purpose of providing medical tourism services. We ensure appropriate safeguards are in place to protect your information during international transfers.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal and medical information, including:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and security protocols

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are typically retained for seven (7) years or as required by applicable law.

8. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Request a copy of your information in a portable format

9. HIPAA Considerations

While we are not a covered entity under HIPAA, we recognize the sensitivity of health information and implement privacy protections consistent with HIPAA standards where applicable.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide targeted content and advertisements
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Medical Journey
Email: [email protected]
Phone: (619) 648-8837

Data Protection Officer:
Email: [email protected]

15. Governing Law

This Privacy Policy is governed by the laws of Mexico and the State of Baja California, without regard to conflict of law principles.