Consent/Release

PUBLIC NOTICE: INFORMED CONSENT, RISK ACKNOWLEDGMENT, AND LIABILITY RELEASE

Medical Journey
Website: https://medical-journey.com/
Contact for questions: [email protected] or (619) 648-8837

This is a public notice for all customers. It is not a form to fill out and not a contract for signature.

By purchasing or using any service from Medical Journey (including scheduling, coordination, transportation, accommodations, or related support), you confirm that you have read and understood this Notice, that you give your informed consent to our coordination services, acknowledge the risks described, agree to all disclaimers and terms below, and release Medical Journey from liability as specified. If you do not agree, do not purchase or use our services.

1. OUR ROLE AND SCOPE OF SERVICES

  • Medical Journey is a medical tourism facilitator and broker that coordinates medical services with healthcare providers in Tijuana, Mexico.
  • Medical Journey does not provide medical care, practice medicine, or make clinical decisions. All medical procedures, treatments, and care are provided exclusively by independent, third-party healthcare providers, physicians, and medical facilities.
  • By purchasing or using any Medical Journey service, you acknowledge and agree to the above and understand that all clinical matters rest with your chosen provider(s).

2. CONSENT TO COORDINATION AND INFORMATION SHARING

By purchasing or using any Medical Journey service, you authorize Medical Journey to:

  • Coordinate your care with independent healthcare providers and facilities in Tijuana, Mexico.
  • Share your personal information, medical history, and health records with those providers and relevant service partners as reasonably necessary to arrange and support your care, transportation, accommodations, and follow-up coordination.
  • Communicate with providers on your behalf about scheduling, logistics, and care coordination.
    Note: Cross-border coordination may involve transferring your data to and from Mexico, which may have different privacy and data protection laws than your home country.

3. CROSS-BORDER MEDICAL TREATMENT ACKNOWLEDGMENT

By purchasing or using any Medical Journey service, you acknowledge and understand that:

  • Your medical treatment will occur in Mexico, which operates under different medical standards, regulations, and legal systems than the United States.
  • Licensing, certification, training requirements, and clinical practices may differ from those in the United States.
  • Medical malpractice laws, patient rights, and legal remedies in Mexico may differ significantly from those in the United States.
  • You are voluntarily choosing to receive treatment outside the United States.

4. RISKS AND COMPLICATIONS

All medical procedures carry inherent risks, including but not limited to:

  • Complications related to anesthesia, surgery, or medical treatment.
  • Infection, bleeding, scarring, or adverse reactions to medications or materials.
  • Unsatisfactory results or the need for additional or revision procedures.
  • Travel-related complications during cross-border trips, especially post-treatment.
  • Potential differences in legal recourse under Mexican law versus United States law.
    By purchasing or using any Medical Journey service, you acknowledge these risks and agree that no medical outcome is guaranteed.

5. RELEASE OF LIABILITY AND DISCLAIMERS

To the fullest extent permitted by applicable law, by purchasing or using any Medical Journey service, you agree to release, discharge, and hold harmless Medical Journey, its owners, employees, agents, and representatives from any and all claims, demands, damages, losses, liabilities, costs, or causes of action arising from or related to:

  • Any medical treatment, procedures, advice, or care provided by third-party healthcare providers or facilities.
  • Medical outcomes, complications, side effects, or results of treatment.
  • Acts or omissions of healthcare providers, medical facilities, or their staff.
  • Transportation, accommodation arrangements, or other travel-related services coordinated on your behalf.
  • Any losses, injuries, or damages occurring in connection with your medical tourism experience.
    Medical Journey makes no warranties, express or implied, regarding medical outcomes or provider performance.

6. CUSTOMER RESPONSIBILITIES

By purchasing or using any Medical Journey service, you agree to:

  • Provide complete and accurate medical history and health information.
  • Follow all pre-operative and post-operative instructions from your providers.
  • Arrange appropriate travel and medical complication insurance and understand any coverage limitations.
  • Comply with all Mexican laws and regulations during your stay.
  • Obtain appropriate follow-up with healthcare providers as recommended.
  • Acknowledge that Medical Journey’s role is limited to coordination and facilitation, not medical care.

7. FINANCIAL RESPONSIBILITY

You are financially responsible for all medical services, treatments, and related expenses charged by providers and service partners. Any assistance Medical Journey provides with payment coordination does not make Medical Journey liable for provider charges, outcomes, or refund decisions.

8. NO GUARANTEES; INDEPENDENT MEDICAL JUDGMENT

No guarantees or promises are made regarding medical outcomes, recovery times, complication rates, or results. All clinical decisions and advice are made by your independent healthcare providers, who are solely responsible for your medical care.

9. EMERGENCY ASSISTANCE

In the event of an emergency during your treatment or travel, you authorize Medical Journey to assist in coordinating emergency medical care and to share relevant information with emergency responders and providers as reasonably necessary. You understand that Medical Journey does not provide emergency medical services and is not responsible for emergency clinical decisions or outcomes.

10. AGE AND AUTHORITY

By purchasing or using any Medical Journey service, you represent that you are at least 18 years old and legally able to consent, or that you are a lawful parent/guardian or authorized representative consenting on behalf of a minor or another individual, as applicable.

11. CHANGES TO THIS NOTICE

Medical Journey may update this Notice from time to time. The version posted on our website at the time you purchase or use our services applies to your experience. Continued use of our services after an update constitutes acceptance of the updated Notice.

Questions? Contact us at [email protected] or (619) 648-8837.